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Customer Service

Welcome to our Customer Service area. Here you will find information on many topics. Looking to set up an Auto Pay account, look no further than the link below. Questions regarding your bill or the Sheboygan Water Utility? Checkout our FAQ page for answers to some common questions.

Paying Your Bill

Interested in paying your bill online? Look no further. Please use the link below and you will be taken to our Bill Pay area that will walk you through the process.

Click here to learn how to pay your bill online

Find Leak

How to Find a Leak by Reading Your Meter

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Understand Bill

Understanding Your Utility Bill

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Start/Stop Service Request


Customer Confidentiality

Your information is treated as private by the utility and can only be disclosed as permitted by Wis. Stat. § 196.137. To authorize disclosure of your customer information to a third party, the linked form must be completed in its entirety. 

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Pmt Assistance

Need Assistance?

There are several assistance programs available to help with paying your bill.

Learn More



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